Case Study

From Vaults to Villages: How Banks Build Financial Resilience in Crisis Response

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Executive Summary

Our global impact at a glance

The Problem

Banks occupy a paradoxical position in disasters: vulnerable to disruption while uniquely positioned to determine how quickly communities bounce back. Through branch networks, mobile platforms, and trusted community presence, they provide what humanitarian actors can’t deliver alone—immediate access to money when people need it most.

Solution

CBI Member Networks have found partners in banks and formed myriad, proven initiatives that help them activate aid quickly in emergencies. These fall into five categories, each leveraging different capabilities banks already possess:

  • Emergency cash transfers

  • Pre-positioned funding mechanisms

  • Disaster risk reduction infrastructure

  • Financial literary and capacity building, and

  • Long-term recovery and reconstruction.

The Result

Banks can provide the infrastructure that makes response faster, more efficient, and more locally rooted. From mobile money waiving fees to foundations building health centers, FinTech alliances mobilizing payments, or retail banks teaching financial literacy, banks have a lot to offer in emergencies.  

The challenge

Our global impact at a glance

On December 19, 2024, search and rescue efforts were still ongoing in Port Vila two days after the earthquake hit Vanuatu. Photo: Groovy Banana
On December 19, 2024, search and rescue efforts were still ongoing in Port Vila two days after the earthquake hit Vanuatu. Photo: Groovy Banana

Coordinated Response

A study by the Centre for Economic Policy and Research found that banks with deep local roots tend to stick around after disasters, while banks from other regions are more likely to pull out. This makes sense: local banks have stronger ties to the community and are more invested in the area’s recovery.

The damage to their operations is real but temporary—in fact after catastrophic events like hurricanes, banks can provide an important lifeline to the population to get back to normal business relatively quickly.

The impact of business

Our global impact at a glance

The most visible banking contribution during disasters is the ability to move money rapidly to affected populations. Mobile banking and digital payment platforms can disburse digital money and cash within hours rather than days, reducing logistical bottlenecks while increasing transparency and financial inclusion. When pre-positioned agreements exist, these platforms become lifelines. 

Through pre-established agreements, the sector ensures not only the continuity of essential financial services but also reinforces its critical role in supporting economic response and facilitating population recovery during and after large-scale disasters.

Beyond facilitating cash transfers, some banking partnerships create dedicated funding mechanisms that can be activated before or during disasters. These pre-positioned funds enable a faster, more strategic response.

Some partnerships don’t just react—they invest in infrastructure that prevents the next crisis from becoming a disaster. These investments in water systems, health facilities, and resilient schools address the underlying deficits that amplify disaster impacts and slow recovery when they hit.

Financial literacy is also disaster preparedness: knowing how to manage money during crisis, understanding risk, and planning for the worst while hoping for the best. This creates a space for financial institutions to learn, share experiences, and develop tools for integrating disaster risk into their core business operations.

Response saves lives, but recovery determines whether communities truly bounce back.

The UN link

Our global impact at a glance

Title

Coordination is what makes all of this possible; these partnerships do not emerge from thin air. CBI Member Networks are the invisible infrastructure making these partnerships work. When PSHP Madagascar convenes BNI, BRED, Mvola, and other institutions alongside humanitarian actors and government agencies, they create shared understanding, shared protocols, and shared capabilities. But most importantly, they build trust. 

On December 19, 2024, search and rescue efforts were still ongoing in Port Vila two days after the earthquake hit Vanuatu. Photo: Groovy Banana
On December 19, 2024, search and rescue efforts were still ongoing in Port Vila two days after the earthquake hit Vanuatu. Photo: Groovy Banana

SLIDER TITLE

Our global impact at a glance

  • Image by Christian Jutvik from Pixabay.
    Image by Christian Jutvik from Pixabay.

    Huracan Melissa

    Following Hurricane Melissa, for example, the Government of Jamaica will receive a full payout of USD150 million under its catastrophe insurance coverage with the World Bank, backed by a catastrophe bond issued in 2024 by the World Bank (International Bank for Reconstruction and Development, or IBRD). These instruments are parametric, meaning they pay when independent data (like a hurricane’s pressure, path, wind, storm surge, or rainfall) crosses set thresholds, giving the government cash within days instead of waiting for loss assessments.

  • Before the bridge was built, this was one of the spots where locals would cross the river, putting themselves at risk especially in times of heavy rainfall and flooding. Photo: PSHP Madagascar.
    Before the bridge was built, this was one of the spots where locals would cross the river, putting themselves at risk especially in times of heavy rainfall and flooding. Photo: PSHP Madagascar.

    Madagascar

    When Cyclones Batsirai and Emnati devastated Madagascar in March 2022, Mvola mobile banking—Madagascar’s first mobile money service and a member of the CBI Member Network Madagascar Private Sector Humanitarian Platform (PSHP Madagascar)—immediately waived transfer fees. This allowed the World Food Programme and other partners to rapidly disburse cash assistance to displaced families without bank branch access, check processing, or security risks of physical cash.

  • Hombro a Hombro distributing hydration products to communities affected by floods in Peru. Photo: Hombro a Hombro
    Hombro a Hombro distributing hydration products to communities affected by floods in Peru. Photo: Hombro a Hombro.

    Peru

    In Peru, the CBI Member Network Hombro a Hombro (HAH) developed a sophisticated coordinated approach to emergency response through the Peruvian Banking Association (ASBANC). When disasters strike, ASBANC ensures affected populations can access cash quickly through multiple channels—ATMs, bank branches, and prepaid cards—maintaining financial service continuity even when physical infrastructure is compromised. In that case, ASBANC sets up mobile branches in containers (as was done in the 2007 Pisco earthquake) to serve the affected population and ensure the continuity of payments.

  • Roads were destroyed by Cyclone Ditwah, making access to schools challenging at best. HSBC and A-PAD Sri Lanka joined forces to ensure children received school supplies as part of recovery efforts. Photo: A-PAD SL
    Roads were destroyed by Cyclone Ditwah, making access to schools challenging at best. HSBC and A-PAD Sri Lanka joined forces to ensure children received school supplies as part of recovery efforts. Photo: A-PAD SL

    Philippines

    When Super Typhoon Uwan barreled toward the Philippines in November 2025, the FinTech Alliance Philippines, a member of the Philippine Disaster Resilience Foundation (PDRF) did not wait for its landfall. Within hours, they launched the #ReadyPH National Fund Drive, jumpstarting it with USD 1700 and mobilizing digital payment platforms. The Alliance represents over 140 members, driving 95% of the country’s digital financial transactions, scaling the impact of mobilization.

  • Hurricane Erick’s impact in Oaxaca, México, in June 2025. Photo: Asociación SOCPINDA A.C.
    Hurricane Erick’s impact in Oaxaca, México, in June 2025. Photo: Asociación SOCPINDA A.C.

    Mexico

    In Mexico, the Centro Nacional de Apoyo para Contingencias Epidemiológicas y Desastres (CENACED), a CBI Member Network, has built a resilient schools partnership with HSBC, demonstrating how banks can fund long-term resilience investments that protect Mexico’s most vulnerable communities and ensure children’s futures aren’t derailed by disasters.

    HSBC has committed $100,000 to support the reconstruction of schools in Afro-descendant and Indigenous communities impacted by Hurricanes Otis, John, and Erick. Despite the substantial investment, it’s the approach that makes it transformative. Instead of reconstructing what was there before, the schools are made fit for purpose and to withstand the next hurricane.

    That way, CENACED and its banking partner are addressing both disaster risk and social equity simultaneously. The goal is to ensure education continuity and prevent school dropout among children in highly vulnerable communities. Education is itself a form of disaster resilience.

Lessons Learned

Coordination is what makes all of this possible; these partnerships do not emerge from thin air.

  • Image by khurshid alam from Pixabay

    Title

    CBI Member Networks are the invisible infrastructure making these partnerships work. When PSHP Madagascar convenes BNI, BRED, Mvola, and other institutions alongside humanitarian actors and government agencies, they create shared understanding, shared protocols, and shared capabilities. But most importantly, they build trust.

  • Image by Christian Jutvik from Pixabay.

    Title

    This coordination web transforms banks from donors writing checks to strategic partners integrated throughout the disaster management cycle, leveraging unique capabilities—payment infrastructure, digital platforms, branch networks, customer relationships, employee expertise—in ways that multiply humanitarian impact.

  • Two consecutive earthquakes of magnitude 7.2 and 7.5 struck north-central Venezuela on 24 June 2026. Photo credit: AFP.

    Title

    As climate change drives more frequent disasters while humanitarian funding plateaus, these partnerships point toward necessary evolution. Banks can provide the infrastructure that makes response faster, more efficient, and more locally rooted. From mobile money waiving fees to foundations building health centers, FinTech alliances mobilizing payments, or retail banks teaching financial literacy, banks have a lot to offer in emergencies.

  • Title

    When the next disaster strikes, the difference between knowledge gaps and effective coordination and effective response may run through a bank branch, mobile wallet, or digital payment platform—if we've built the partnerships beforehand.